Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Magallan Aerospace Supply

This FAQ was created to clarify the main questions from our customers, considering the technical nature of the aerospace sector, the distinction between certified and non-critical products, as well as the particularities of national and international operations.

1. ABOUT MAGALLAN AEROSPACE SUPPLY

Is Magallan Aerospace Supply a reliable company?

Yes.
Magallan Aerospace Supply operates with professional standards of safety, transparency, and compliance, using SSL encryption throughout the site, certified payment platforms, and processes aligned with best practices in the aerospace industry.

We work with qualified suppliers, organized processes, and clear communication, offering a secure experience for national and international clients.

Does Magallan Aerospace Supply sell to individuals or only to companies?

We serve both individuals and businesses.

Our clients include:

  • Aircraft repair shops and maintenance centers (MRO)
  • Companies in the aerospace sector
  • Aircraft operators and owners
  • Educational and training institutions
  • Aviation professionals and enthusiasts, depending on the product type.

Eligibility for purchase depends on the technical nature of the item, especially in the case of certified products.

Can I speak to someone before I buy?

Yes — and this is highly recommended for technical purchases.

We offer specialized support via WhatsApp or Telegram for:

  • Clarification of technical questions
  • Compatibility check
  • Guidance on shipping and delivery times.
  • Assistance with completing the purchase.

2. ABOUT THE PRODUCTS

Are all the products sold certified?

No.

We work with two main categories:

Approved/regulated products: require certification, traceability, and professional use.
Non-critical products and accessories: do not require specific aeronautical certification and do not directly affect flight safety.

This information is indicated in each product description.

What are certified products?

These are components that must meet technical and regulatory requirements defined by aeronautical authorities such as ANAC, FAA, EASA, or equivalent bodies.

They are intended exclusively for professional technical use and must be installed and maintained by qualified personnel.

Does Magallan Aerospace Supply perform installation or certification?

No.

We operate exclusively as a supplier and commercial intermediary.

We do not offer:

  • Installation
  • Certification
  • Airworthiness clearance
  • Technical approval

These responsibilities lie with the buyer and the qualified professionals.

Do the products come with technical documentation?

Certified products may include technical documentation as required by the manufacturer and subject to supplier availability.

If there is a specific need for traceability or certification, we recommend consulting beforehand.

How do I check a product's compatibility?

The buyer is responsible for verifying compatibility with their specific aircraft, system, or application.

If you have any questions, please contact our team before completing your purchase.

Do you work with custom-made products?

Yes.

Some products can be supplied on demand, subject to prior consultation and confirmation of availability with the manufacturer or international supplier.

Can certified products be returned?

Generally, no, if they have been:

  • Installed
  • Used
  • Violated
  • Changed

Situations involving manufacturing defects will be analyzed according to our Refund, Exchange, and Return Policy.

3. PURCHASES, PAYMENTS AND BILLING

What are the accepted forms of payment in Brazil?

  • Pix
  • Bank slip
  • Credit card (cash or installments, according to current conditions)
  • Direct debit, when available.

What are the payment methods available for international customers?

  • PayPal
  • Wise (international transfer)
  • Western Union
  • International digital wallets
  • Other methods, depending on the operation.

For international transactions, we recommend assisted service.

Does Magallan Aerospace Supply issue an invoice?

Yes.

For domestic transactions, the invoice is issued in accordance with current legislation.

For international transactions, a commercial invoice may be issued, as required by the transaction.

Are there any special conditions for companies or bulk purchases?

Bulk purchases or corporate transactions can be analyzed individually.

Contact us to discuss business opportunities.

Can I complete the purchase with the help of a customer service representative?

Yes.

If applicable:

  • Website difficulty
  • Card not approved
  • Need for an alternative method
  • Technical or international purchase

You can complete the process with support from our team via WhatsApp or Telegram.

4. SHIPPING, TIMEFRAMES AND DELIVERY

How does the delivery timeframe work?

Deadlines vary depending on:

  • Product type
  • Origin (domestic or international stock)
  • Shipping method
  • Customs procedures

International products can take, on average, 2 to 6 weeks to arrive.

Do all purchases have tracking?

Yes, whenever available.

Orders containing multiple products may be shipped separately.

My tracking information isn't updating. Is this normal?

Yes.

In international shipments, temporary updates are common during transit between countries or customs inspections.

5. EXCHANGES, RETURNS AND WARRANTY

How does the return process work?

Conditions vary depending on:

  • Product type
  • Technical category
  • Location of purchase

Please refer to our Refund, Exchange and Return Policy.

Do the products have a warranty?

Yes.

Applies to:

  • Legal guarantee in accordance with legislation.
  • Specific warranties are indicated in the product description.

6. INTERNATIONAL CLIENTS

Does Magallan Aerospace Supply ship to other countries?

Yes.

We serve international clients through recognized logistics operators.

Are there any additional taxes or fees?

Yes.

Taxes, customs duties, and local charges are determined by the authorities of the destination country and are the responsibility of the importer.

Are there any export restrictions?

Certain products may be subject to export regulations or regulatory restrictions.

We may request additional information before the sale is finalized.

Can I return a product purchased from abroad?

International returns are subject to technical and logistical analysis and may involve additional costs for the customer.

7. CONTACT

For questions, support, or technical assistance:

WhatsApp / Phone: Add your number here
Email: Add your email here